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Do you have what it takes to volunteer with Citizens Advice?

Research and Campaigns Volunteer




Advice Centre, County Hall, High Street, Newport, Isle Of Wight, PO30 1UD





Role Description

By using evidence that Citizens Advice gets from our clients, you could help bring about changes in local and national policies and services which can benefit everyone - even those who have never used a local Citizens Advice before. As a research campaigner you'll:

- help advisers to identify suitable cases for research and campaigns work.
- check and submit completed Bureau Evidence Forms to Citizens Advice.
- Keep up to date with research and campaigns issues
- monitor trends in bureau enquiries, to identify issues for potential local or national research and campaigns work.
- monitor the Research and campaigns round up, Citizens Advice and other publications and newsletters.
- Maintain the profile of research and campaigns within the bureau
- report on research and campaigns issues at workers' meetings.
- contribute to the bureau's annual report.
- involve advisers in appropriate research and campaigns activities.
- act as main contact on research and campaigns issues for bureau trainees.
- Contribute to effective research and campaigns work within the bureau
- review the effectiveness of existing research and campaigns work.
- review the priorities for research and campaigns work within the bureau.
- evaluate bureau research and campaigns initiatives.
- make proposals for new research and campaigns initiatives.
- identify own learning needs and appropriate ways of meeting them.
- develop and maintain an effective system for handling Bureau Evidence Forms.
- develop and maintain systems for recording and monitoring research and campaigns work in the bureau.
- maintain detailed records for the purposes of information retrieval, statistical monitoring and reporting.
- work within the bureau's wider systems and procedures.
- uphold the aims and principles of Citizens Advice
- work within the service's policies and values, especially equal opportunity and anti-discrimination policies.
- work within health and safety guidelines and principles, sharing responsibility for own health and safety and that of colleagues.

Required Skills

- a strong sense of justice.
- understanding of the importance of research and campaigns work.
- understanding of key current social issues, and their potential impact on CAB clients.
- commitment to the aims and principles of the CAB service.
- ability to give feedback clearly and sensitively.
- good report-writing skills.
- ability to analyse complex information.
- ability to work constructively with other agencies.
- ability and willingness to work as part of a team.
- ability to work on own initiative, within given guidelines.
- desire to continue learning.
- basic IT skills and willingness to learn further IT packages.
- good level of written and spoken English.

Click here for more information about our campaigns work