Coronavirus and lock down continues to be an uncertain time for all kinds of businesses. So we have compiled a list of frequently asked questions from employers and links to some helpful links and advice:


I'm the director of my own limited company - What support is available to me?

The Low Income Tax Group have compiled some useful information, which can be found here

I am a small- or medium-sized business, can I reclaim the costs of Statutory Sick Pay (SSP) for sickness absence due to COVID-19?

Yes you can in certain circumstances, see here

Can I still apply to the Isle of Wight Council for a business grant?

Yes, the guidance and the link to the online application is here

More helpful information

The Low Incomes Tax Reform Group has put together a comprehensive guide covering all areas of Information for employers affected by coronavirus from claiming back SSP to annual leave for staff and more.

*We'll update this list with more links and advice as it becomes available. If you have any questions you'd like answers to please contact us [email protected]


We believe everyone is entitled to the information that affects their lives.

That’s why our charity has given independent, confidential and free advice to generations of island residents.

We want our clients to have the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.

In times of crisis, we're here for you. 

As our offices are currently closed to the public, the best way to contact us is on our Adviceline number:

03444 111 444

At the moment we are only answering voicemails left on the Adviceline number. This is the most efficient way we can deal with your enquiry. We are currently returning calls usually on the same day, and certainly within 1 working day.

What to do when you call Adviceline

- Call 03444 111 444 and press * to hear the other options, and then press 0.

- Please leave your details and a number that we can contact you on.

- Someone will reply as soon as they can.

* Calls to the Adviceline 03 number cost the same as calling 01/02 numbers & may be included as part of your mobile or landline call package. If you do not have a package, calls from a landline can cost up to 9p per minute. Mobiles may be considerably more expensive.

Other ways to contact us

- You can also contact us via webform  through the Isle Help website

- You can also get advice through the national Citizens Advice website where you can access webchat.

- If your enquiry is between 5pm to 8am you can leave an email. Enquiries through the national website will be answered by a Generalist Adviser from the national team.