Scams Awareness Fortnight 15-28 June 2020 

We've seen an increase in the number of scams circulating during lockdown, on social media and through mobile networks. We're aiming to raise awareness of the growing number of scams that are targeting more and more people.

During Scams Awareness Fortnight (15-28 June 2020) we will work with the Isle of Wight Against Scams Partnership (IWASP) and IW Trading Standards to publicise both local and national scams, and to raise awareness of what you can do if you think you are a victim of a scam. 

Citizens Advice Isle of Wight is a founding member of IWASP (Isle of Wight Against Scams Partnership) and works together with leading organisations such as IW Trading StandardsIW CouncilAgeUKthe PoliceFire and Rescue services, and WightFibre to promote the reporting of scams and to help the victims. 

The Office of National Statistics research showed that in 2018/19 a large proportion of cyber crime victims were under the age of 55, degree qualified and managers or professionals. Referred to as the ‘life established’, these victims often do not report the crime as they feel embarrassed. But scam perpetrators are becoming increasingly sophisticated. With the outbreak of the Corona Virus, fraudsters are using our vulnerability to scam us. Common Coronavirus scams include: 

  • Texts claiming to be from official Government sources issuing a fake payout or fine for leaving home

  • Fake emails from research organisationsaffiliated with the World Health Organisation (WHO). These say they can provide the recipient with a list of Covid 19 infected people in their area – for a ‘donation’ 

  • That you have been in contact with somebody who has tested positive and telling you to click on a link – this is particularly worrying as over 52,000 Islanders are currently triallingthe NHS Covid-19 App so may think that this is a genuine message 

Our Citizens Advice Scams Champion has set up a Facebook page detailing the scams that are circulating. For advice on what to do if you think you have been scammed visit the Citizens Advice website.

Businesses are also not immune, and Trading Standards are warning that with more employees working from home, the risk to businesses falling prey to scammers has increased.  Business Against Scams was set up by Friends Against Scams, a National Trading Standards initiative, to empower businesses to tackle scams by giving them information and support on how to protect themselves and their employees. 

Sally Ash, IW Trading Standards, offers this advice on how to keep yourself safe from Scams: 

On the telephone 

  • If you don’t know the number that is calling you – don’t answer it

  • Purchase a call blocking telephone – these are reasonably priced and as the majority of scams are computer generated, they can’t navigate the call blocking technologyso you won’t even receive the calls. You can programme in the number of friends and family that you DO want to talk to. 

  • If you are with Sky or Talk Talkfor your landline calls they both have a free call blocking service that you can sign up to and have the same function as a call blocking phone. 

Via email 

  • The majority of legitimate organisations, including the Government, won’t contact you via email. 

  • If you receive an email that you are concerned about check the senders actual email address, if it is a scam it will bear no relevance to the company that allegedly sent it. It may be a nonsensical selection of numbers and/or letters or may just be a personal email.

  • NEVER click on links in unsolicited emails, scammers will either use this as a phishing exercise to gain your personal details or worse – gain access to your bank accounts.


  • When purchasing something online, ensure that the site is secure, this is indicated by a green padlock in the web address

  • Be wary of pop up adverts offering “trial” products, usually health treatments or face creams. When you sign up for it you have to put in your bank account details so the “trial” is freebut the company will then continue to debit your account every month 

  • Any pop ups on social media or Whatsapp, usually purporting to be from supermarkets or national chains offering amazing deals or free vouchers will be further attempts to gain your personal details, DO NOT share them, they are scams.

  • If you use social mediaplease ensure that your privacy settings are as secure as they can be. This is how scammers can find out all about you and they will use this to establish a connection and befriend you – ultimately to con you out of money. 

Reporting a Scam 

  • For advice on scams call - Citizens Advice Consumer Helpline: 0808 250 5050

  • To report a scam call - Action Fraud: 0300 123 2040


To raise your awareness around scams why not watch a short online video from the National Scams Team? It only takes about 20 minutes and may help to keep you and those you care about safe. 

The Isle of Wight Against Scams Partnership (IWASP) was formed in 2016 under the Age Friendly Island initiative, with Citizens Advice and Trading Standards being two of the original partners. The partnership has since grown and now boasts over 30 partners who are all committed to keeping their customers and the Islands residents free from scams 

If you are interested in finding out more about scams and how to protect yourself and your family and friends, visit and take their online training to become a Friends Against Scams Champion in your local community. 


We believe everyone is entitled to the information that affects their lives.

That’s why our charity has given independent, confidential and free advice to generations of island residents.

We want our clients to have the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.

In times of crisis, we're here for you. 

As our offices are currently closed to the public, the best way to contact us is on our Adviceline number:

03444 111 444

At the moment we are only answering voicemails left on the Adviceline number. This is the most efficient way we can deal with your enquiry. We are currently returning calls usually on the same day, and certainly within 1 working day.

What to do when you call Adviceline

- Call 03444 111 444 and press * to hear the other options, and then press 0.

- Please leave your details and a number that we can contact you on.

- Someone will reply as soon as they can.

* Calls to the Adviceline 03 number cost the same as calling 01/02 numbers & may be included as part of your mobile or landline call package. If you do not have a package, calls from a landline can cost up to 9p per minute. Mobiles may be considerably more expensive.

Other ways to contact us

- You can also contact us via webform  through the Isle Help website

- You can also get advice through the national Citizens Advice website where you can access webchat.

- If your enquiry is between 5pm to 8am you can leave an email. Enquiries through the national website will be answered by a Generalist Adviser from the national team.