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  • Day in the life of Citizens Advice IW

    Day in the life of Citizens Advice IW

    An exploration of a possible day in the life of the Citizens Advice IW team. Read more

  • Housing Court Desk Case Studies 2020

    Housing Court Desk Case Studies 2020

    Anonymised case studies detailing the assistance our Housing Court Desk have provided our clients during 2020 Read more

  • Macmillan Case Study 2020

    Macmillan Case Study 2020

    An anonymised case study detailing the assistance our Macmillan Case Worker has provided our clients during 2020 Read more

  • Money Advice Unit Case Studies 2020

    Money Advice Unit Case Studies 2020

    Anonymised case studies detailing the assistance our Money Advice Unit have provided our clients during 2020 Read more

  • Day in the life of Citizens Advice IW
  • Housing Court Desk Case Studies 2020
  • Macmillan Case Study 2020
  • Money Advice Unit Case Studies 2020
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  1. Our impact
  2. The Difference We Make

Case Studies

Here are some examples of the clients we have advised, given information to or acted on their behalf. All of our case studies are anonymous unless the client consents to being identified. 

Generalist Advice team review 2020/21

Generalist Advice team review 2020/21

At the start of the pandemic, the Generalist Advice team staff and volunteers rose to the crisis, and rapidly started to work from home. A voicemail service was initiated on the Adviceline number and calls were responded to quickly and effectively. Read more

Published: 14th October, 2021

Updated: 12th September, 2022

Author: Blake Nash

Money Advice Review 2020/21

Money Advice Review 2020/21

Our Money advice team may be small, but we thrive on a challenge, We quickly adapted to making sure our advisers and administrators had the ability to work from home as per government guidelines. Read more

Published: 14th October, 2021

Updated: 12th September, 2022

Author: Blake Nash

Tax Team 2020/21 review

Tax Team 2020/21 review

The tax team assisted clients in appealing against and reducing incorrectly billed child and working tax credit overpayments and have achieved a 100% success rate in the submission of mandatory and exceptional mandatory reconsiderations along with supporting PAYE and Self-Assessment enquiries and supporting clients by producing appeals against penalties directly to HMRC. Read more

Published: 14th October, 2021

Updated: 12th September, 2022

Author: Blake Nash

Help Through Crisis 2020/21

Help Through Crisis 2020/21

Our advisers worked days, evenings and weekends to support the most vulnerable clients who were unable to put food on the table or heat their homes.   We had an increase of 159% on applications in comparison with 2019/20 servicing over 600 client applications, information taken from our client applications shows us that those 618 applicants had more than 500 dependents. Read more

Published: 14th October, 2021

Updated: 12th September, 2022

Author: Blake Nash

Day in the life of Citizens Advice IW

Day in the life of Citizens Advice IW

An exploration of a possible day in the life of the Citizens Advice IW team. Read more

Published: 9th September, 2021

Updated: 12th September, 2022

Author: Blake Nash

Housing Court Desk Case Studies 2020

Housing Court Desk Case Studies 2020

Anonymised case studies detailing the assistance our Housing Court Desk have provided our clients during 2020 Read more

Published: 26th August, 2020

Updated: 30th September, 2021

Author: Deleted User

Macmillan Case Study 2020

Macmillan Case Study 2020

An anonymised case study detailing the assistance our Macmillan Case Worker has provided our clients during 2020 Read more

Published: 20th August, 2020

Updated: 19th January, 2022

Author: Deleted User

Money Advice Unit Case Studies 2020

Money Advice Unit Case Studies 2020

Anonymised case studies detailing the assistance our Money Advice Unit have provided our clients during 2020 Read more

Published: 4th August, 2020

Updated: 19th January, 2022

Author: Deleted User

Welfare Team Case Studies 2020

Welfare Team Case Studies 2020

An anonymised case study detailing the assistance our Welfare team have provided our clients during 2020 Read more

Published: 24th July, 2020

Updated: 1st October, 2021

Author: Deleted User

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Registered Office
Isle Help Advice Centre
High Street, Newport
Isle of Wight
PO30 1UD

0800 144 88 48
[email protected]

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Registered Office: Citizens Advice Isle of Wight, Isle Help Advice Centre, County Hall, High Street, Newport, Isle of Wight, PO30 1UD. 
Company Registration Number: 3116361.     Charity Registration Number: 1050217.
Authorised & Regulated by the Financial Conduct Authority: 617677.