Our aim is to provide the Isle of Wight with high quality, independent, impartial advice. Let us know if we meet those standards Read more
Advice and Advocacy for Housing cases entitled to Legal Aid funding Read more
Volunteer Outreach Coordinators are the gateway to the General Advice services, explaining the process to the client and ensuring that the client’s needs are met. Read more
Have you received a notice from your landlord demanding a rent increase? Read more
We currently have 2 vacancies for two very specialised and dynamic (HR, Mental Health and Probation/Prison) Trustees on our Board. Read more
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Have a look at our second Winter Is Coming briefing Read more
An overview of our values as an organisation Read more
Citizens Advice Isle of Wight is a well-established Island charity providing free, independent, confidential, and impartial advice to everyone on their rights and responsibilities. We believe everyone is entitled to the information that affects their lives. Read more
Digital Contact Advisers are a key resource for the delivery of advice and information to the general public, as more people use the internet to communicate with organisations. Read more
Location: Advice Centre, County Hall, High Street, Newport, Isle Of Wight, PO30 1UD Salary: None Type: Voluntary Read more
Seeking Chair Elect, Board of Trustees - Citizens Advice Isle of Wight – VOLUNTARY Role. Read more
On Thursday, Ofgem announced the energy Default Tariff Cap is increasing from 1st April 2022, with the next change due from 30th September 2022. The cap limits standing charges and the price charged per unit used. Read more
At the start of the pandemic, the Generalist Advice team staff and volunteers rose to the crisis, and rapidly started to work from home. A voicemail service was initiated on the Adviceline number and calls were responded to quickly and effectively. Read more
Our Money advice team may be small, but we thrive on a challenge, We quickly adapted to making sure our advisers and administrators had the ability to work from home as per government guidelines. Read more
The tax team assisted clients in appealing against and reducing incorrectly billed child and working tax credit overpayments and have achieved a 100% success rate in the submission of mandatory and exceptional mandatory reconsiderations along with supporting PAYE and Self-Assessment enquiries and supporting clients by producing appeals against penalties directly to HMRC. Read more
Our advisers worked days, evenings and weekends to support the most vulnerable clients who were unable to put food on the table or heat their homes. We had an increase of 159% on applications in comparison with 2019/20 servicing over 600 client applications, information taken from our client applications shows us that those 618 applicants had more than 500 dependents. Read more
An exploration of a possible day in the life of the Citizens Advice IW team. Read more
Location: Home-based Salary: None Type: Voluntary Read more
Anonymised case studies detailing the assistance our Housing Court Desk have provided our clients during 2020 Read more
An anonymised case study detailing the assistance our Macmillan Case Worker has provided our clients during 2020 Read more
Anonymised case studies detailing the assistance our Money Advice Unit have provided our clients during 2020 Read more
An anonymised case study detailing the assistance our Welfare team have provided our clients during 2020 Read more