Citizens Advice Isle of Wight are looking for a Digital Self Help Assistants to join our friendly team!

If you're looking for a new challenge and want to make a difference for your local community, read the job description below and then download an application form

Guidance notes for applicants can be found here.

Applicants must be aged 18-24 on their start date and be in receipt of universal credit. For more information on the kickstart scheme and government rules please see

Applications need to be submitted to [email protected] by: 31st October 2021.

If you need a hard copy of the form please contact [email protected] and we can post one to you. 

Hours of work: 25 hours per week (Monday to Thursday, 09:30 - 16:15 with a 30 minute unpaid lunch break)

Hourly Rate of Pay: £6.56 if 18-20, £8.36 if 21-22, £8.91 if 23-24

Based: Isle Help Advice Centre, County Hall, High Street, Newport, Isle of Wight PO30 1UD AND Working from home

Contract: Up to 6 months

Purpose of the role

  • To maintain the integrity of the Isle Find It directory of services and the Isle Help Me information portal as a reliable source of information and signposting.

Main duties and responsibilities 

  • Adding new listings and events and maintain existing content.
  • Checking Isle Find It directory of services daily to ensure there are no performance issues.
  • Adding new local events by researching social media and other local sources of information.
  • Attending local marketing events and distributing promotional materials.
  • Adding approved content to the Isle Help Me information portal.
  • Maintain database of contacts and records.
  • Communicate with media team using email, phone and video conference.

Other Responsibilities:

  • Be aware of equality and diversity issues in all aspects of the work, with a focus on identifying potential discrimination, and using agreed procedures for addressing those issues.
  • Uphold the aims and principles of the Citizens Advice service and its equality and diversity policies.
  • Use agreed IT systems and tools appropriately, within GDPR requirements, to ensure all records are maintained in line with agreed procedures and administrative requirements.
  • Use opportunities to engage with the wider team, attending meetings, workshops and team events, committing to an inventive, responsible and generous team culture.
  • Follow all health and safety requirements and share responsibility for own safety and that of colleagues.
  • Carry out any other appropriate tasks requested by the manager, to ensure the effective delivery and development of the service.

Essential skills, experience and qualifications

Person Specification:

  1. A willingness to learn about and commit to the aims and principles of the Citizens Advice service
  2. To understand the importance of confidentiality
  3. The ability to write clear reports and presentations
  4. Excellent communication skills, both orally and in writing
  5. The ability to analyse and evaluate information
  6. A willingness to attend training and other meetings
  7. Ability to use IT systems and packages in the scope of the role, including the ability to input data for record keeping and navigate online information systems
  8. Ability to work within guidelines, protocols and procedures
  9. To be approachable and friendly
  10. Ability to work on own initiative as well as part of a team.

Details of employability support (training opportunities/mentor)

  • Mentor to provide support and guidance with workload and employability post placement
  • Training in core skills including GDPR, Equality & Diversity, Social Media Marketing Foundations
  • Training in website platforms
  • Line Management and support from Digital Self-Help Co-ordinator.