Unfortunately there are still several Covid-19 scams circulating. The Isle of Wight Scams Partnership (IWASP) and the National Scams Team have shared their top tips to make sure you can steer clear of exploitative criminals:

  • Ignore scam products such as supplements, tests and kits that falsely claim to test for, cure or prevent COVID-19. All legitimate products come via the NHS or gov.uk 
  • Check the source of the email/text - coronavirus-related scams which look like they are from reputable sources are on the rise again (see examples below).
  • Never click on links in texts and never give out your bank details
  • Look out for each other - Communities are also being urged to look out for signs of neighbours being targeted by doorstep criminals and loan sharks. There are genuine charities providing support, so consumers should be vigilant and ask for ID.

COVID-19 scams identified include:
Doorstep crime

  • Criminals targeting older people on their doorstep and offering to do their shopping. Thieves take the money and do not return.
  • Doorstep cleansing services that offer to clean drives and doorways to kill bacteria and help prevent the spread of the virus.

Online scams

  • Email scams which pretend to be from sources like HMRC that trick people into opening malicious attachments, which put people at risk of identity theft with personal information, passwords, contacts and bank details at risk. Some of these emails have lured people to click on attachments by offering information about people in the local area who are affected by coronavirus.
  • Fake online resources – such as false Coronavirus Maps – that deliver malware such as AZORult Trojan, an information stealing program which can infiltrate a variety of sensitive data. A prominent example that has deployed malware is ‘corona-virus-map[dot]com’.

Refund scams

  • Companies offering fake holiday refunds for individuals who have been forced to cancel their trips. People seeking refunds should also be wary of fake websites set up to claim holiday refunds.

Counterfeit goods

  • Fake sanitisers, face masks and Covid19 swabbing kits sold online and door-to-door. These products can often be dangerous and unsafe. There are reports of some potentially harmful hand sanitiser containing glutaral (or glutaraldehyde), which was banned for human use in 2014.

Telephone scams

  • As more people self-isolate at home there is an increasing risk that telephone scams will also rise, including criminals claiming to be your bank, mortgage lender or utility company.

Donation scams

  • There have been reports of thieves extorting money from consumers by claiming they are collecting donations for a COVID-19 ‘vaccine’.

Loan sharks

  • Illegal money lenders are expected to prey on people’s financial hardship, lending money before charging extortionate interest rates and fees through threats and violence

People are being encouraged to protect their neighbours by joining Friends Against Scams, which provides free online training to empower people to take a stand against scams. To complete the online modules, visit www.friendsagainstscams.org.uk.

NTS is also issuing urgent advice to help prevent people falling victim to COVID-19 scams through its Friends Against Scams initiative.

Members of the public are being urged to keep in contact with family members regularly and inform them of the most prolific scams and the possible dangers to them. If someone has been targeted by a scam it can be reported to Action Fraud online at www.actionfraud.police.uk/ or by calling 0300 123 2040. For advice and information on how to check if something might be a scam, visit: www.citizensadvice.org.uk/consumer/scams/check-if-something-might-be-a-scam/.

Below are some scams that Citizens Advice IW have been made aware of:


Please be careful of Whatsapp messages that may be Trojan horses. We have received reports about one from a user named Martinelli and if you click on this it will destroy your phone. We have also heard about a message to update Whatsapp Gold, this is an extreme virus so please don’t click on it or share it with your contacts.

Delete any messages from users that you don’t know and don’t be quick to share any “good news” messages – they are most likely to be a virus or a scam attempting to harvest the contact details in your phone.

COVID-19 Relief

Some of you may have had a genuine text from UK Gov warning you to stay at home and stay safe – do not confuse that with the scam messages below which come in text and email form. – if you click on the link and put in your bank details you will most definitely have money taken from your account or worse. Delete this text straight away – IT IS A SCAM

Citizens Advice IW will keep you updated on news scams if and when they appear. In the meantime, if you need any advice please call 03444 111 444 or visit our national site for up to date information.