This is an example of a client our Tax Team helped. 

A client with a sight impairment needed help completing a Tax Credit Application form and a Child Benefit form. 

The client was suffering from financial hardship, living in an under occupied house, in rent arrears and all the benefits needed updating. This was a complex situation as the client was not sure if an ex-partner was still claiming benefits for a child he now had full responsibility for.

We gave advice and support with the Child Benefit application process and supported the client to access the Voluntary Sector Tax Credit Helpline whereby the adviser agreed to go through the Tax Credit Application over the telephone and will ensure that any future correspondence comes in large print to make it easier to read. 

Advice was also given to the client on his responsibilities around informing HMRC of any changes in circumstances and completing the annual declaration.