Join Us Volunteering Opportunities Volunteer Adviceline Telephone Assessor Do you have what it takes to volunteer with Citizens Advice? Reference Telephone Assessor Location Advice Centre, County Hall, High Street, Newport, Isle Of Wight, PO30 1UD Salary None Type Voluntary Role Description A telephone assessor is a diverse role and you'll not be expected to know it all. We train all our telephone assessors, which help in developing the skills needed to deliver an excellent level of service to our clients.As a telephone assessor you'd: be the first point of access for Citizens Advice clients and when they call our national telephone service number help with a wide range of problems and issues our clients face support the general public across all ages and backgrounds give information from our Citizens Advice online information system and other sources to our clients refer our clients to more specialist advice where needed keep records of all our clients cases on the database help prevent future problems for wider society by identifying issues that affect a lot of our clients. Required Skills You don't need specific qualifications or experience to train for the role. You need to: be good at listening have a good telephone manner be confident or familiar with keyboard skills, including searching the internet be confident inputting data maintain case records be open minded and not judge clients enjoy helping people. Interested in Volunteering? Get in touch! Or fill in our Volunteering Form!