Volunteer Outreach Coordinator


What will you do? 


Citizens Advice Isle of Wight see people at community locations across the island, with Advisers assisting with a wide range of issues, from supporting them to complete a Blue Badge form to advising on how to get a deposit back from a landlord.  


You will be based at our office at Ryde Library, assisting our Advisers working from Ryde Aspire and Ryde Library. You will be helping clients to complete our consent and data forms, scanning in documentation, and adding information to our confidential database. You will be talking to clients, taking details of their issues and, where appropriate, signposting them to trusted sources of information on our Isle Help, Isle Find It and Citizens Advice websites. You may also be making referrals to our Isle Help partner organisations.  


Volunteer Outreach Coordinators are the gateway to the General Advice services, explaining the process to the client and ensuring that the client’s needs are met. 



What’s in it for you? 


  • gain and build on valuable skills and experience such as communication, IT skills and working in a team 
  • increase your employability 
  • contribute to the smooth running of the advice service which makes a real difference to peoples’ lives  
  • work with a range of different people, independently and in a team 
  • opportunity to train for Adviser roles for face to face or Adviceline customer services 


And we will reimburse expenses too. 



What do you need to have? 

You do not need specific qualifications or skills, but you will need to: 

  • be friendly and approachable 
  • be non-judgmental and respect views, values and cultures that are different to your own 
  • have good IT skills 
  • have clear handwriting 
  • be calm under pressure 
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection 
  • be willing to undertake training in your role 


How much time do you need to give? 


We can be flexible about the time spent and how often you volunteer so come and talk to us. This role would require a presence at the Community sessions on a Tuesday and Thursday morning 



Valuing inclusion 


Our volunteers come from a range of backgrounds, and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities. 


If you are interested in becoming a Volunteer Outreach Coordinator and would like to discuss flexibility around location, time, and how we can support you please contact us.   



Contact details 


Please call us on 01983 823898 ext 2828 or email [email protected] 

Please use title "Volunteer Opportunities" so various admin know where to direct he post to internally.

Citizens Advice 

Isle Help Centre, County Hall 

High Street 


Isle of Wight PO30 1UD