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Do you have what it takes to volunteer with Citizens Advice?

Our highly trained volunteers come from all backgrounds and help with everything we do. Our volunteers benefit from their experience of working with us. Retired volunteers believe it keeps them mentally active and nine in ten unemployed volunteers say it helps them move into employment or education. For more information on what we do and how you can help please contact 01983 823898 ext:2828 or email volunteer@iwcab.org.uk

Volunteer Adviceline Telephone Assessor

Reference

Telephone Assessor

Location

Advice Hub, 7 High Street, NEWPORT, Isle Of Wight, PO30 1SS

Salary

None

Type

Voluntary

Role Description

A telephone assessor is a diverse role and you’ll not be expected to know it all. We train all our telephone assessors, which help in developing the skills needed to deliver an excellent level of service to our clients. As a…

Required Skills

You don't need specific qualifications or experience to train for the role. You need to: > be good at listening > have a good telephone manner > be confident or familiar with keyboard skills, including searching the internet > be confident inputting data >…

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Adviser

Reference

Adviser

Location

Advice Hub 7 High Street, NEWPORT, Isle Of Wight, PO30 1SS

Salary

None

Type

Voluntary

Role Description

Volunteers who give advice to our clients are at the heart of our service and we could not manage without them. Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how…

Required Skills

You don’t need specific qualifications or experience to train for the role. You’d need: - A commitment to the aims and principles of the Citizens Advice service. - Excellent communication skills. - Being open and approachable. - Ability to communicate clearly both orally and…

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Trustee

Reference

Trustee

Location

Advice Hub 7 High Street, NEWPORT, Isle Of Wight, PO30 1SS

Salary

None

Type

Voluntary

Role Description

The role of trustee is very important to the running of Citizens Advice Isle of Wight. Across England and Wales there are over 300 local Citizens Advice. Each one is a registered charity and, by law, has to have its…

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Information/Digital Assistant Volunteer

Reference

Info/Digital

Location

Advice Hub 7 High Street, NEWPORT, Isle Of Wight, PO30 1SS

Salary

None

Type

Voluntary

Role Description

Not all clients need advice – some just need help to find the right information. Others need support to use digital services. Our digital and information assistants provide exactly that, helping clients to use things like tablets, kiosks, online PCs,…

Required Skills

Specific qualifications and experience aren't required to take on the role. You need to be: - competent in using IT to complete forms and conduct transactions online - polite, friendly, open and approachable. - Ability to offer help appropriately and sensitively in…

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Receptionist

Reference

Receptionist

Location

Advice Hub 7 High Street, NEWPORT, Isle Of Wight, PO30 1SS

Salary

None

Type

Voluntary

Role Description

Our Receptionists are the public face of every local Citizens Advice, managing ‘front-of-house’ based on the information given by the advice session supervisor. Depending on the size and resources of the local Citizens Advice, the receptionist role may be carried…

Required Skills

You don't need specific qualifications and experience but you'd need to: - Friendliness and approachability. - Commitment to the Aims and Principles of the CAB service including the service's equality and diversity policies. - An understanding of discrimination or the willingness to learn…

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Research and Campaigns Volunteer

Reference

Campaigns

Location

Advice Hub 7 High Street, NEWPORT, Isle Of Wight, PO30 1SS

Salary

None

Type

Voluntary

Role Description

By using evidence that Citizens Advice gets from our clients, you could help bring about changes in local and national policies and services which can benefit everyone - even those who have never used a local Citizens Advice before. As…

Required Skills

- a strong sense of justice. - understanding of the importance of research and campaigns work. - understanding of key current social issues, and their potential impact on CAB clients. - commitment to the aims and principles of the CAB service. - ability to give…

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Citizens Advice Information Assistant/Digital Coach in Ryde Library

Location

Ryde Isle of Wight

Salary

-

Type

-

Role Description

Citizens Advice Isle of Wight is looking for an information assistant/digital coach to assist in our outreach at Ryde library. We're looking for someone to: - Greet clients and help provide information - Help clients access online information - Help clients navigate online…

Required Skills

- Excellent verbal communication skills including telephone skills. - Good numeracy and literacy skills - Ability to access relevant signposting information including digital, electronic and written materials. - Good IT skills, including Word, email and internet - Flexibility and willingness to work as part…

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Information assistant based with Ryde Aspire team

Location

Ryde Aspire, Isle of Wight

Salary

-

Type

-

Role Description

- To provide assisted digital support using services and carrying out transactions online - To promote the the use of PCs and the role of information in resolving problems. - To provide information about the local Citizens Advice and other advice services…

Required Skills

- Competence in using IT to complete forms and conduct transactions online - Ability to offer help appropriately and sensitively in a public environment - An understanding of why confidentiality is important. - Excellent communication skills. - Being open and approachable. - Respect for views,…

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