Join Us Volunteer Stories Gilli's story A year ago, after living through a decade with a life changing and rest of life illness, I would not have imagined that I would be able to assist others ever again. I worked in the health service, which I had to leave due to my ill-health. It was a very bitter pill to swallow when I had always been so independent. But here I am, working from home, doing the few hours I can manage each week, managing my condition and helping others yet again, and it feels amazing. Volunteering for Citizens Advice has brought a huge positive into my life.