We understand that at the current time, more people than ever will need help to make a new Universal Credit claim.

Citizens Advice Isle of Wight can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Our trained advisers can help you to:

  • Check that Universal Credit is the right option for you
  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you


    You can find more information on Universal Credit on our public site.

Contact the Help to Claim UC Team


- Email [email protected] and a local team member will call you back as soon as they can.

- Contact the national Help to Claim team on 0800 144 8 444 to speak to an adviser on the telephone. Lines are open from 8am to 6pm.

- Visit the national Citizens Advice website for a webchat.


Community Advice Sessions

We know that at this time, more people than ever need help with navigating the Universal Credit system. We are sorry that we are not able to offer Face to Face appointments at the moment, but please be assured that our experienced Advisers are fully equipped to help you with any questions and are able to talk you through the Claim process