About Us Our Standards Our aim is to: provide free, independent and confidential advice, whoever you are. help people overcome their problems and campaign on big issues when their voices need to be heard. value diversity, champion equality and challenge discrimination and harassment. We’re here for everyone. Our values We’re Inventive. We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working We’re honest. We work together, sharing knowledge and experience to solve problems. We tell it like it is with empathy and respect everyone. We’re responsible. We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively Compliments If you'd like to let us know about something which you liked about our service, or some way in which our advice helped you, we'd be really pleased to hear about it. You can either share your story on the blog pages of our website or send us an email to [email protected] Complaints Similarly, you can make a complaint if you’re not happy: with the advice you’ve been given about how you’ve been treated because you’ve had difficulty getting in contact Full information on how to make a complaint is in the attached leaflet. What do we do with your feedback All feedback we receive is used to review and improve our services to make them even better.