Privacy Policy

Last updated: 24/10/2025

1. Who we are

This website is operated by Citizens Advice Isle of Wight, a registered charity (no. 1050217) and company limited by guarantee (no. 03116361).

Our registered address is:

Isle Help Advice Centre, County Hall, High Street, Newport, Isle of Wight, PO30 1UD.

We are committed to protecting your privacy and respecting your personal information in line with UK data protection laws.

2. Information we collect

We may collect the following information when you use our website:

• Information you provide directly, such as when you fill in a contact form or feedback form (for example, your name, email address or phone number).

• Technical information such as your IP address, browser type, and how you use the site — collected through cookies or analytics tools.

• Anonymous feedback or survey responses.

We do not collect special category (sensitive) personal data through this website unless you choose to provide it.

3. How we use your information

We use your information to:

• Respond to your enquiries or feedback.

• Improve our website and user experience.

• Monitor and report on how our website is used (for example, through Google Analytics).

• Where you’ve asked us to contact you, to follow up on your request.

We will never sell or rent your information to anyone.

4. Legal basis for using your information

We process your information under one or more of the following legal bases:

• Consent: when you have given clear permission for us to contact you or process your details.

• Legitimate interests: to improve our website and services.

• Legal obligation: to meet requirements under charity and data protection law.

You can withdraw your consent at any time by contacting us (see Section 8).

5. Cookies and analytics

Our website uses cookies to help it work properly and to understand how visitors use it.

You can choose to accept or reject non-essential cookies when you first visit the site.

For more details, please read our [Cookie Policy] (link to separate page or plugin-generated policy).

6. Sharing your information

We may share your information with:

• Our trusted website and IT service providers who help us manage the site.

• The national Citizens Advice network, if needed to handle your enquiry.

These organisations are required to keep your information secure and use it only for the purpose agreed.

We will not share your information with anyone else unless required by law.

7. How long we keep your information

We keep your information only as long as necessary for the purpose it was collected.

For example, we may keep contact form submissions for up to 12 months for administrative purposes, unless you ask us to delete them sooner.

8. Your rights

You have the right to:

• Ask for a copy of the personal information we hold about you.

• Ask us to correct or delete your information.

• Withdraw consent for us to contact you.

• Complain to the Information Commissioner’s Office (ICO) if you believe your information hasn’t been handled properly: www.ico.org.uk.

To exercise your rights, please contact us at:

Email: enquiries@iwcab.org.uk

Post: Citizens Advice Isle of Wight, Isle Help Advice Centre, County Hall, Newport, PO30 1UD

9. Links to other websites

Our site includes links to external websites, including the national Citizens Advice website.

We’re not responsible for the privacy policies or content of those sites.

10. Updates to this policy

We may update this policy from time to time. Any significant changes will be posted on this page with a new “last updated” date.