Do you have what it takes to volunteer with Citizens Advice?

Role title

Advice First Aider


Based in your community





Role Description

People need advice on multiple issues at different times of their lives, but don’t always need the in-depth advice provided by a Citizens Advice General Adviser. You will be a well-established member of your local community who will be able to signpost people to trusted sources of information, whilst maintaining the aims and values of Citizens Advice.  

You will be supported by the AFA Coordinator, with access to our own local web-based Community Directory and Information portal. 

What’s in it for you?

- Gain and build on valuable skills and experience such as communication, IT skills and working in a team. 

- Increase your employment experience.

- Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives.  

- Work with a range of different people, independently and as part of a team. 

- Opportunities to train for adviser roles for face to face or Adviceline customer services. 

- And we’ll reimburse expenses too! 


What do you need to have? 

You don’t need specific qualifications or skills but you’ll need to: 

- be friendly and approachable 

- be non-judgmental and respect views, values and cultures that are different to your own 

- be able to communicate clearly  

- be willing to learn about and follow our aims, principles and policies including data protection & EDI.

- be willing to undertake training in your role 


How much time do you need to give? 

This is flexible as you may find people need information at any time. 

Advice First Aiders need to complete an initial training session either in-person or online totalling approximately 2 hours. There will be yearly refreshers and updates required including data protection and confidentiality.  

The time you give to being an Advice First Aider is flexible.  

Valuing inclusion 

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities. 

If you are interested in becoming an Advice First Aid Volunteer and would like to more details on what you will do and how we can support you please contact us.   


For an informal chat, please contact

Simon Barton on 01983 823898 ext 2822 or email [email protected] 

To apply

Please fill in our Volunteering Form!