Do you have what it takes to volunteer with Citizens Advice?

Role title

Advice First Aider


Based in your community





Role Description

People need advice on multiple issues at different times of their lives, but don’t always need the in-depth advice provided by a Citizens Advice General Adviser. You will be a well-established member of your local community who will be able to signpost people to trusted sources of information, whilst maintaining the aims and values of Citizens Advice.  

You will be supported by the General Advice team, with access to our own local web-based Community Directory and Information portal. 

What’s in it for you?

- Gain and build on valuable skills and experience such as communication, IT skills and working in a team. 

- Increase your employment experience.

- Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives.  

- Work with a range of different people, independently and as part of a team. 

- Opportunities to train for adviser roles for face to face or Adviceline customer services. 

- And we’ll reimburse expenses too! 


What do you need to have? 

You don’t need specific qualifications or skills but you’ll need to: 

- be friendly and approachable 

- be non-judgmental and respect views, values and cultures that are different to your own 

- have good IT skills 

- be able to communicate clearly  

- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection 

- be willing to undertake training in your role 


How much time do you need to give? 

This is flexible as you may find people need information at any time. 

Advice First Aiders need to complete 2 initial training sessions (currently online) totalling 3 hours training time and complete key online training modules in order to qualify. You will be expected to attend at least 1 refresher every 6 months. 

The time you give to being an Advice First Aider is flexible. 

We offer ongoing training and learning if you'd like to access it in the form of: General Advice Team training days (these are currently monthly) and the Citizens Advice Isle of Wight Development Days held 6 monthly.  


Valuing inclusion 

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities. 

If you are interested in becoming an Advice First Aid Volunteer and would like to more details on what you will do and how we can support you please contact us.   


For an informal chat, please contact

Simon Barton on 01983 823898 ext 2822 or email [email protected] 

To apply

Please fill in our Volunteering Form!