Do you have what it takes to volunteer with Citizens Advice?


Client Administration Volunteer


Advice Centre, County Hall, High Street, Newport, Isle Of Wight, PO30 1UD





Role Description

People have to complete forms every day, but for many this is daunting, whether they are online forms or handwritten. Your role will be as scribe for people who cannot complete the forms without some help. This may be Blue Badge applications, car parking applications, travel document forms, benefit forms which can be either in paper format or require someone to make an online application. Having to complete forms causes many people a lot of anxiety, so you will be providing an invaluable service for our clients. 

What’s in it for you? 

- Gain and build on valuable skills and experience such as communication, IT skills and working in a team.

- Increase your employment opportunity.

- Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives. 

- Work with a range of different people, independently and in a team. 

- Opportunity to train for Adviser roles for face to face or Adviceline customer services 

- And we’ll reimburse expenses too. 


What do you need to have? 

You don’t need specific qualifications or skills but you’ll need to: 

- be friendly and approachable 

- be non-judgmental and respect views, values and cultures that are different to your own 

- have good IT skills 

- have clear handwriting 

- be calm under pressure 

- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection 

- be willing to undertake training in your role 

- Knowledge of benefit forms or experience of benefit applications would be an advantage but training will be given 


How much time do you need to give? 

We can be flexible about the time spent and how often you volunteer so come and talk to us. 


Valuing inclusion 

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities. 

This role could be undertaken at one of our Outreach Community Sessions in Ryde, BinsteadBrading, Sandown, Shanklin, Ventnor, Freshwater, or East CowesA laptop will be supplied. 

If you are interested in becoming a Customer Administration Volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.   


Contact details 

Contact the Volunteer Recruitment Supervisor on 01983 823898 ext 2828 or email [email protected] 

Interested in Volunteering? Get in touch! Or fill in our Volunteering Form!