Do you have what it takes to volunteer with Citizens Advice?


Social Media Assistant


Home based





Social Media Assistant

What will you do?

  • complete an introduction to Citizens Advice and training for your role
  • Keep Social Media up to date with in date content
  • Create Articles for the Citizens Advice IW website using information we provide
  • Feed back analysis to spot current trends


What’s in it for you?

  • gain and build on valuable skills and experience such as communication, IT skills and working in a team
  • increase your employability
  • contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
  • work with a range of different people, independently and in a team

 And we’ll reimburse expenses too.

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have good IT skills
  • be confident in your writing
  • be calm under pressure
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role

How much time do you need to give?

We can be flexible about the time spent and how often you volunteer so come and talk to us.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.


This role could be undertaken by a remote worker, as long as you have access to a telephone line and a personal laptop.


If you are interested in becoming a telephone customer service and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact email [email protected] or you could fill in our Volunteering Form!