Throughout the Coronavirus lockdown, our Help Through Crisis team have been working flat out to try and help as many individuals and families as possible.

We know this has been a really difficult time for so many households on the Island, many of whom have never asked for help before.

The Help Through Crisis project has been running since 2016 and has been boosted in the last couple of months by generous donations from Wight Aid and The Daisy Rich Trust. This means we are able to help more people in need with food and essential costs during this time of crisis ad beyond.


One client on the extremely vulnerable list has not had a bed to sleep in for over a year and was sleeping on his sofa cushions on the floor. Help Through Crisis bought him a bed. He was so grateful for the support, he said 'I never thought I could ask anyone for help and had got used to the broken nights of sleeping on the floor. I have now had a full week's sleep for the first time in as long as I can remember'.


Sam was sleeping in his car. Help Through Crisis referred him into the specialist Housing Team for help with housing and gave him supermarket vouchers so he could feed himself and his dog in the short term. He said ‘Thank you to all of you who went beyond the call of duty for me.'


If you need Help through Crisis, you can call the team on 01983 823859 or apply online here


We believe everyone is entitled to the information that affects their lives.

That’s why our charity has given independent, confidential and free advice to generations of island residents.

We want our clients to have the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.

In times of crisis, we're here for you. 

As our offices are currently closed to the public, the best way to contact us is on our Adviceline number:

03444 111 444

At the moment we are only answering voicemails left on the Adviceline number. This is the most efficient way we can deal with your enquiry. We are currently returning calls usually on the same day, and certainly within 1 working day.

What to do when you call Adviceline

- Call 03444 111 444 and press * to hear the other options, and then press 0.

- Please leave your details and a number that we can contact you on.

- Someone will reply as soon as they can.

* Calls to the Adviceline 03 number cost the same as calling 01/02 numbers & may be included as part of your mobile or landline call package. If you do not have a package, calls from a landline can cost up to 9p per minute. Mobiles may be considerably more expensive.

Other ways to contact us

- You can also contact us via webform  through the Isle Help website

- You can also get advice through the national Citizens Advice website where you can access webchat.

- If your enquiry is between 5pm to 8am you can leave an email. Enquiries through the national website will be answered by a Generalist Adviser from the national team.