Throughout the Coronavirus lockdown, our Help Through Crisis team have been working flat out to try and help as many individuals and families as possible.

We know the last few years have been a really difficult time for many households on the Island, lots of whom have never asked for help before.

The Help Through Crisis project has been running since 2016 and has been boosted by generous donations The Daisy Rich Trust and others. This means we are able to help more people in need with food and essential costs during this time of crisis and beyond.


One client on the extremely vulnerable list has not had a bed to sleep in for over a year and was sleeping on his sofa cushions on the floor. Help Through Crisis bought him a bed. He was so grateful for the support, he said 'I never thought I could ask anyone for help and had got used to the broken nights of sleeping on the floor. I have now had a full week's sleep for the first time in as long as I can remember'.


Sam was sleeping in his car. Help Through Crisis referred him into the specialist Housing Team for help with housing and gave him supermarket vouchers so he could feed himself and his dog in the short term. He said ‘Thank you to all of you who went beyond the call of duty for me.'


If you need Help through Crisis, you can call the team on 01983 823859 or apply online here


We believe everyone is entitled to the information that affects their lives.

That’s why our charity has given independent, confidential and free advice to generations of island residents.

We want our clients to have the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.

In times of crisis, we're here for you. 

The best way to contact us is on our Adviceline number
0800 144 8848

Due to high caller demand, there may be a wait for your call to be answered, please press * to hear the other options, and then press 0.

- Please leave your details and a number that we can contact you on.

- Someone will reply as soon as they can.

or ... Click here to complete the Local enquiry form 

Other ways to contact us 

- You can also get advice through the national Citizens Advice website where you can access webchat.

- Textphone

- If your enquiry is between 5pm to 8am you can leave an email. Enquiries through the national website will be answered by a Generalist Adviser from the national team.