Volunteer Outreach Coordinators are the gateway to the General Advice services, explaining the process to the client and ensuring that the client’s needs are met. Read more
An exploration of a possible day in the life of the Citizens Advice IW team. Read more
Location: Home-based Salary: None Type: Voluntary Read more
Anonymised case studies detailing the assistance our Housing Court Desk have provided our clients during 2020 Read more
Digital Contact Advisers are a key resource for the delivery of advice and information to the general public, as more people use the internet to communicate with organisations. Read more
Hours of work: Up to 29.6 per week with minimum of 3 days work per week required, maximum of 4 (possibility to include evenings and weekends on a client need basis and only with prior agreement your line manager) Read more
Money Advice caseworker who will be outreach (fixed locations across the Island) and office based, with the purpose of helping people to resolve their complex money problems, including providing information and advice, assistance to maximise their income and by influencing policymakers. Read more
We are looking for a Front Desk Apprentice here at Citizens Advice Isle of Wight Read more
Have you received a notice by your landlord demanding a rent increase? Read more
Location: Advice Centre, County Hall, High Street, Newport, Isle Of Wight, PO30 1UD Salary: None Type: Voluntary Read more
Seeking Chair Elect, Board of Trustees - Citizens Advice Isle of Wight – VOLUNTARY Role. Read more
On Thursday, Ofgem announced the energy Default Tariff Cap is increasing from 1st April 2022, with the next change due from 30th September 2022. The cap limits standing charges and the price charged per unit used. Read more
At the start of the pandemic, the Generalist Advice team staff and volunteers rose to the crisis, and rapidly started to work from home. A voicemail service was initiated on the Adviceline number and calls were responded to quickly and effectively. Read more
Our Money advice team may be small, but we thrive on a challenge, We quickly adapted to making sure our advisers and administrators had the ability to work from home as per government guidelines. Read more
The tax team assisted clients in appealing against and reducing incorrectly billed child and working tax credit overpayments and have achieved a 100% success rate in the submission of mandatory and exceptional mandatory reconsiderations along with supporting PAYE and Self-Assessment enquiries and supporting clients by producing appeals against penalties directly to HMRC. Read more
Our advisers worked days, evenings and weekends to support the most vulnerable clients who were unable to put food on the table or heat their homes. We had an increase of 159% on applications in comparison with 2019/20 servicing over 600 client applications, information taken from our client applications shows us that those 618 applicants had more than 500 dependents. Read more
An anonymised case study detailing the assistance our Macmillan Case Worker has provided our clients during 2020 Read more
Anonymised case studies detailing the assistance our Money Advice Unit have provided our clients during 2020 Read more
An anonymised case study detailing the assistance our Welfare team have provided our clients during 2020 Read more
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Contact details for the Macmillan Caseworker at Citizens Advice Isle of Wight Read more
Free and impartial government guidance about your defined contribution pension options Read more